Office Hours

Regular office hours are 8:00am-7:00pm.  Monday- Friday
Services are available by appointment only.

Office Contact Info

Main Office (405) 603-6622
Office Fax (405) 722-3244
General email: [email protected]

Speech Pathway is committed to providing a safe and welcoming environment for all of our children, parents, volunteers, and staff. To ensure safety and comfort for all we expect all individuals to act in a mature and responsible way that respects the rights and dignity of others. This applies to all staff, students, parents, family members, and guests.

Our code of conduct does not permit language or action that can hurt or frighten another person, or that falls below a generally accepted standard of conduct.

Positive attitude and cooperation of all clients is a vital component of speech language services, therefore any violent behavior will not be tolerated. Speech Pathway reserves the right to determine who is or is not suitable for speech services and will take all measures to provide a safe and constructive learning environment. We support a three strikes behavior policy; however, we reserve the right to a zero-tolerance policy regarding violence. In the case of violent behavior by a child, services will be immediately terminated.

• First offense is a verbal warning.
• Second offense is a written warning signed by the parent and clinical director.
• Third offense will be a consultation with the clinical director and a possible suspension or termination of services.

We aim to provide a positive learning environment for all children, and we welcome discussions with parents anytime.

Speech Pathway understands the sensitivity of the information shared with our staff and strive to keep all information shared private and confidential. To maintain confidentiality, only general information about the individual/group sessions will be shared in the public areas of Speech Pathway. If you would like to discuss the session in greater detail, our clinicians are available to speak in private during the beginning or end of your child’s session(s). All families must sign a Confidentiality Agreement form prior to participating in services at Speech Pathway.

Speech Pathway accepts no responsibility for any lost or stolen items.

When allowing your child to participate in speech services, the following general policies must be followed:

• Your child can and will participate fully in speech services and will cooperate and accept our guidance in standards of behavior. Failure to adhere to these standards may result in suspension or termination of services.
• Rules for acceptance and participation in speech services are the same for everyone regardless of race, color, ethnicity, religion, or gender.

At Speech Pathway our billing specialist is committed to providing the best experience possible.  We will file your insurance claims for you, along with working with you and your insurance company to obtain payment for services. We do ask for you to keep in mind that we are considered a third party to your relationship with your insurance company and with the ever-changing insurance climate, situations may arise that are out of our ability to predict.

Your insurance benefits for therapy services will be checked and reviewed with you in detail prior to the first appointment.  Please note that benefits which are quoted to you are not a guarantee that therapy will be covered.  Your child’s diagnosis and treatment plan of care are unique, so never assume the benefits will ensure payment for services rendered.

Speech Pathway accepts most types of insurance as a form of payment, but we are “in-network” with most plans for the following companies:

• Blue Cross/Blue Shield
• Tricare
• HealthChoice
• OSMA
• Medicaid/Soonercare
• United Healthcare
• Oklahoma Health Network
• WebTPA

Any Co-payment/co-insurance/session deductible is due at the time of service.  If services are not covered for any reason by your insurance company, you will be responsible for payment in full.

Insurances will not be billed for group services. All policies and procedures listed on this page apply to group services conducted at Speech Pathway.

We occasionally have the opportunity to provide a scholarship to cover part of the cost for elective services provided by Speech Pathway. If you are interested, please complete our Scholarship Application Form.

A Photo Release form for each child must be submitted before they can begin in social group. Forms are valid for each calendar year, but if your child’s personal details, needs, or situation have changed please complete a new form.

To meet the individual needs of your child, every client receiving individual therapy will need to complete an Intake Form. If you do not plan on receiving individual therapy and are just planning on attending social groups, an abridged intake form will be provided upon enrollment in social groups.  Spare forms are always available upon request.

Dismissal/Termination of Speech Services either permanently or for some specified time period, are set forth in accordance with the American Speech-Language-Hearing Association Code of Ethics. The factors for dismissal/termination taken into account include: 1. Individuals shall evaluate the effectiveness of services rendered and of products dispensed and shall provide services or dispense products only when benefit can reasonably be expected. 2. Individuals shall not guarantee the results of any treatment or procedure, directly or by implication; however, they may make a reasonable statement of prognosis. Further, Speech Pathway has the right to terminate services at any time.

Termination and /or Dismissal may occur due to:

1. The communication disorder has been remediated or compensatory strategies have been successfully established;
2. The individual or family chooses not to participate in treatment, relocates, or seeks another provider;
3. Treatment no longer results in measurable benefits after multiple modifications have been attempted.
4. Attendance has not been adequate to effectively remediate the communication disorder
5. Multiple policies and/or procedures have been violated and terms of the agreement between Speech Pathway and patients have not been successful.
6. Noncompliance with treatment recommendations.
7. Failure or refusal to pay for services.

It is strongly encouraged that clients speak with the clinician to express any concerns with treatment so that we may resolve any possible conflicts. In accordance with the ASHA code of ethics, if therapy is no longer efficacious treatment, it will be terminated.  Speech Pathway will honor requests to transition services and/or make referrals or recommendations for future clinicians.  Please contact our offices during business hours to make arrangements if financial situations arise.

Private Pay

Our current session rate for Speech Therapy is $90.00 per session (25 minutes). For families who pay for services on the same day they are provided, we offer a discounted rate. The same day payment rate is $65.00 per session (over 25% off). 

Same-Day Discount

Payment is due in full at the time of service in order to receive our same-day payment discount.

Group Services 

Groups Services are designed to generalize your child’s speech and language needs. Groups services are private pay only unless you are receiving services through the Oklahoma Health Care Authority. The total cost for group services is currently $200 per 8-week block. We do offer same day rates. To learn more about our same date rates visit our Group Services page.   Your child’s spot will not be reserved until your initial payment is processed. We will email you a receipt with the dates and times as well as the parent information packet.

Refund Policy

Evaluations & Individual sessions

No refunds will be made for services already rendered.  If at any time, it is determined that a refund should be appropriate for a prepayment of services that are no longer going to be utilized, the client should speak with the clinical director to make arrangements.

Group services

A refund (minus a $20 processing fee) will be issued for group services if the student’s parent cancels less than one week prior to the start date. A full refund will only be issued for the following reasons:  (1) if the group is canceled by Speech Pathway, or (2) student’s parent cancels more than one week prior to the start date.  No refunds are given for missed sessions.  Refunds will be made by the original payment method when available, or by check. Refunds are only available by phone, at (405)-603-6622, or in person. Please note we do not accept refund requests by email and if you cancel your registration with less than the required notice, no refund or credit will be given.

Patients will be required to sign up for recurring/standing appointments weekly/monthly.  Reschedules are allowed and are detailed within our Attendance Policy.  All schedule changes must be made through the front office either via phone, email, or Remind text.

Regular attendance of scheduled therapy sessions is crucial to your child’s progress. Therefore, to better serve our growing number of patients and their families, we require everyone to follow our 85% attendance policy and respect our “24 Hour cancellation” policy regarding appointment cancellations and rescheduling.

Our attendance policy is as follows:  All clients must maintain 85% attendance for all therapy appointments.  Three no-shows for scheduled appointments may result in immediate discharge.  Speech Pathway reserves the right to discharge patients who do not maintain 85% attendance or violate the “no show/no call” policy. Speech Pathway understands that unexpected circumstances can never fully be avoided, and we are more than willing to work with each of you on a case-by-case basis to resolve any unexpected scheduling issues that may arise occasionally. Please make sure you notify the clinic when you are unable to keep scheduled appointments. If you have any questions or need to reschedule an appointment, please do not hesitate to call the clinic at 405-603-6622. We will be more than happy to work with you.

In order for your child to continue making progress, our therapists and front office staff can work together with you to reschedule any canceled/missed appointments.  This may mean that another therapist may see your child depending on the rescheduled time and availability.  Front office staff may discuss these options with you; see Clinician Communication section for more information) or by phone when a cancellation is made.

• Cancellations must be made through the front desk or through the clinician with 24 hours advance notice whenever possible.
• We understand that kids get sick, and emergencies happen.  So, if 24 hours notice is not possible, please call as soon as you can, because we often have clients waiting to be seen who could use your child’s cancelled appointment spot.
• Voicemail is available for you to leave a message anytime 24 hours a day.  1 cancellation per month is allowed, as long as it is rescheduled within the following week (upon availability).
• We strive to provide 25 minutes of productive treatment each session.  Should your child arrive more than 10 minutes late, Speech Pathway reserves the right to cancel your appointment.  If there has been no phone call prior to the appointment start time, that will be counted as a no-show for that day.
• No-shows should happen only in the case of an emergency since in most cases, you are able to call, email, or text to cancel an appointment.
• After 1 or 2 no-show appointments, our office may ask you if we can make schedule changes to better accommodate your family.
• In the rare event that a child has 3 no-show appointments in one quarter, they will be removed from the schedule so that another child on the waiting list may be seen.

It is the policy of Speech Pathway that in the event the patient becomes ill, Speech Pathway will utilize the following guidelines for re-admitting patients into treatments as listed below:

Cancel appointment if one or more of these conditions are present:

• Temperature of 100 degrees or above
• Vomiting, nausea or severe abdominal pain
• Other symptoms suggestive of acute illness

Return to Therapy Guidelines:

• Fever free for full 24 hours without the use of medication
• Symptom free of vomiting, nausea or severe abdominal pain
• All health conditions listed above have been treated and resolved

We require all families to agree to and sign our COVID-19 Waiver and Release of Liability. Along with following our office’s policies to provide a safe and clean workplace for clinicians and families. To learn more about our current COVID-19 precautions visit our website at https://speechpathway.net/covid19/.

Clinician Communication

At Speech Pathway, we use secure messaging software to communicate effectively and efficiently with parents and families.  

Homework

Homework or home practice is an essential component of speech services. Our goal is to help not only the client but also the client’s family make a meaningful difference outside of the clinic rooms. We will share homework ideas, strategies, and activities during each session.  We do our best to make any homework functional and easy to target throughout your daily life.  Occasionally, drill work is the best for certain cases to obtain maximum progress, but we will also try to give clients ideas on how to make that drill more fun! We encourage parents to ask questions and request additional support when needed.

AT THIS TIME OUR WAITING ROOM IS CLOSED, should our waiting room be re opened our policies are as follows. 

Speech Pathway aims to provide pleasant, confidential, and highly individualized services. While waiting you may overhear confidential information. It is your obligation to maintain confidentiality. All participating parties will be required to sign our Confidentiality Agreement prior to beginning services. Parents are encouraged to attend treatment sessions, however, if your child performs better without you in the room, or if you have other children who would cause a distraction, families are welcome to wait in our lobby during sessions. Parents are asked to come back to the treatment room during the last 5 minutes of each session, where you will sign in for the day, go over home practice ideas, and consult with your child’s therapist. To provide effective care we ask all patrons to follow the following waiting room policies.

• No loud conversations or devices in the lobby.  Utilizing headphones is preferred, and if you need to take a phone call, we ask that you step outside as a courtesy to the other clients.
• We understand that children may have snacks with them.  We ask that you please keep the area clean and throw away any trash.  All drinks should have lids.
• Due to confidentiality as well as noise level and space constraints, we try to minimize time spent in the lobby.  If you would like to consult with your child’s therapist, please do so during the beginning or end of their session in the treatment room.